FAQ

Shipping Questions

How long does shipping take?

The majority of our items are fulfilled within 1-2 business days. However, since we do utilize different suppliers, some products may be shipped separately and from different locations. You will receive a notification for each package related to your order.

I need my order by a certain date. Will it arrive on time?

We ship our orders within 1-2 business days unless stated otherwise. Please note that custom orders may take longer as indicated on each custom order listing. All delivery timeframes are for informational purposes only and USRowing does not take responsibility for shipping delays that are outside of our control.

How can I track a package?

You will receive an email notification once your order is shipped. If you are not able to find your tracking number please email us at shop@usrowing.org

Exchanges and Returns

Can I return or exchange my purchase?

You can return or exchange your purchase within 30 days from the original delivery date. If 30 days passed, you may still be eligible for an exchange. Please contact us at shop@usrowing.org.

How can I start the exchange or return process?

Please email us  and we will initiate the process for you.

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