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FAQ

SHIPPING

Most of our items are fulfilled within 1-4 business days. However, since we do utilize different suppliers, some products will be shipped on different days and from different locations! You will receive a notification with each item's tracking number ( should they be dispatched from different suppliers).

Our products are shipped from different suppliers. Should you require your order by a short deadline, we encourage you to email us first to avoid disappointments and work out a better solution for you!

You will receive a notification via email once each order has been dispatched. Since some items are shipped by different suppliers, you might receive multiple tracking numbers for a single order.

If you are not able to find your tracking number please email us at shop@usrowing.org

JEWELRY

We can engrave most of our pieces with 4-6 characters max. Look out for the option on each product listing. Engraving costs $15.

EXCHANGES AND REFUNDS

EXCHANGES WITHIN 30 DAYS:

We can exchange your items. Buyer is responsible for the return fees!

To begin please email us with:

- Order Number or Full Name

- Preferred Item

NOTE: Engraved Jewelry is not exchangeable or refundable unless there is a fault or incorrect engraving.

REFUNDS WITHIN 30 DAYS :

We can refund your items. Buyer is responsible for the return fees!

Please email us  and we will initiate the process!

NOTE: Items must be returned in its original package and intact.

If 30 days have gone by, we won't be able to refund or exchange any piece.

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